Shipping Policy

Effective Date: 26.05.2025

Shipping Policy

At Jewellerystore.me, we are committed to delivering your precious jewellery safely and swiftly.

Delivery Timeframe

• Standard Delivery: 2 to 7 business days
• Processing Time: Orders are typically processed within 24-48 hours after payment confirmation, excluding weekends and public holidays.
• Delivery Partners: We partner with trusted courier services to ensure timely and secure delivery.

Shipping Charges

• Free Shipping on all domestic orders over [Insert amount or specify if all are free].
• For orders below [Insert amount], a standard shipping fee of [Insert amount] will be applied at checkout.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.

Delivery Areas

We currently deliver within [Insert countries or regions, e.g., Kenya / East Africa / Worldwide]. If your location is not listed at checkout, please contact us for assistance.

Delays

While we strive to deliver within the specified timeframe, unforeseen circumstances such as weather disruptions, courier delays, or high-volume seasons may occasionally affect delivery. We will keep you informed if there are any delays.

Return & Exchange Policy

Your satisfaction is our top priority. If you are not completely happy with your purchase, you may return it within 7 days of delivery.

Eligibility for Returns

• Items must be unused, unworn, and in their original condition with all packaging, tags, and authenticity certificates intact.
• Returns must be requested within 7 days of receiving your order.
• Custom or engraved items are not eligible for return or exchange, unless damaged or defective.

How to Initiate a Return

1. Email us at [Insert email] with your order number and reason for return.
2. Our customer support will guide you through the return process.
3. Once approved, securely pack the item and return it to the provided address.

Refunds

• Upon receiving and inspecting your return, we will notify you of the approval status.
• If approved, a refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you prefer an exchange, please indicate this during your return request. Exchanges are subject to product availability.

Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance.